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Monday, 19 July 2010 14:49

How To Improve Agency & Client Communication

Written by  Dave Wohlner
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client_agency_communication_lscIf you're an agency or client working together to support trade and consumer programming, then you've got to be working smarter, harder and more effectively. A few key steps to keep in mind for good group dynamics:

1. Client direction.
Keeping the agency moving in the right direction may require more information than you think. A hands off approach to creative solutions can be a shot in the dark. Spend time up-front and have the agency submit their plan with both client and agency input. See if the agency has a preferred process. If not, does the client offer any training that can educate the agency in how its company/groups function.

2. Clarify the situation.
Make sure teams of people are focused and in agreement of the issue at hand. We've all seen solutions that were way off base because groups just weren't talking to each other. And for you agency folks, make sure you're asking questions. Clients/customers are always under time constraints, so make sure your questions are meaningful.

3. The plan.
Discuss deliverables with the end in mind. If at the beginning phase, a deck, pre-sell images and list of all items are required, make sure everyone knows what's expected.

It takes a lot longer for an agency to develop finished looking concepts vs. sketches of rough ideas. Agencies are inherently wanting to impress audiences with the "Wow" factor. Here again, clarify how finished work needs to be for each round of deliverables. If it doesn't have to be perfect to be presentable, discuss it up front for the win-win.

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Last modified on Sunday, 25 July 2010 20:52

3 comments

  • Comment Link Brian Sunday, 25 July 2010 21:01 posted by Brian

    I agree with clarification prior to submitting concepts Dave. We had a terrible presentation recently when a VP walked in to oversee the presentation. Didn't know he was involved and he had not been briefed on our assignment.

  • Comment Link Dave Wohlner Friday, 30 July 2010 19:35 posted by Dave Wohlner

    Brian,

    We have a separate group here at LSC focused on "Organizational Performance". The group's focus is to gain agreement by senior level members prior to submitting program concepts. All too often creative teams are subjected to personal preferences at the most critical time vs. a shared level of expectations.

  • Comment Link Bryan K. Monday, 28 March 2011 15:51 posted by Bryan K.

    Wow. Timely information. I just presented our groups concepts and got our ass kicked because we didn't get buy in early on from our client on what the expectations were. They thought they were going to see new strategies, we thought we were showing a new spin on old ideas.

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by Dave Wohlner Thursday, 17 May 2012 17:30

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